Returns and Exchanges
Returns
Start a RETURN or EXCHANGE on our portal here
Within 30 Days of Purchase*:
The 30 day timeframe starts from the date your order was delivered. Merchandise must be returned unused and with all original tags. Our returns are a flat rate of $5USD, which will be deducted from your refund. Exchange are free of charges.
Items received damaged or dirty will be declined for refund, credit or exchange.
Refunds
Credit will automatically be applied to your original method of payment within 10 business days of the approval notification.
Store Credit
When selecting store credit as a refund option on the returns portal, a gift card will be sent to the email used to make the original purchase. Gift cards are redeemable on our website only.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Reach us suport@moniquemorinlingerie.com