Returns and Exchanges

 

Returns

Start a RETURN or EXCHANGE on our portal here

We will accept returns and exchanges initiated within 30 days of package delivery on unworn merchandise. Merchandise must be unused and with all original tags. Our returns are a flat rate of $5USD, which will be deducted from your refund. This applies to US and Canada orders. Exchange are free of charges.

Full priced merchandise with and without promo code discount can be returned for a full refund, credit or exchange. Sale items are final sale and cannot be returned.

Items received damaged or dirty will be declined for refund, credit or exchange.

For this holiday season we will be offering extended returns. For items purchased in November and December we will accept returns until January 31, 2023. After the Holiday season the 30 days return policy applies.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will confirm the approval or the rejection of your refund. Credit will automatically be applied to your original method of payment within 10 business days of the approval notification.

Store Credit

When selecting store credit as a refund option on the returns portal, a gift card will be sent to the email used to make the original purchase. Gift cards are redeemable on our website only.

 

 

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Reach us support@moniquemorinlingerie.com