Returns and Exchanges

Returns

We will accept returns and exchanges initiated within 20 days of package delivery on unworn merchandise. Merchandise must be unused and with all original tags. It must also be in the original packaging. Our returns are a flat rate of $5USD, which will be deducted from your refund. This applies to US and Canada orders.

Full priced merchandise with and without promo code discount can be returned for a full refund, credit or exchange. Sale items are final sale and cannot be returned.

Items received damaged or dirty will be declined for refund, credit or exchange.

To initiate your return,  please e-mail support@moniquemorinlingerie.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will confirm the approval or the rejection of your refund. Credit will automatically be applied to your original method of payment within 10 business days of the approval notification.

 

Exchanges
We offer exchanges within 20 days of purchase. If you need to exchange an item, send us an email with your order information as well as the information of what you'd like to exchange at support@moniquemorinlingerie.com 

Shipping
To return your product please e-mail support@moniquemorinlingerie.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.